Customer Service. Executive & Management. HR, EEO, Public Affairs. Internal Revenue Agent: GS 14. ©2020 United States Internal Revenue Service. If you are in the Atlanta area, call the Taxpayer Advocate Service at 404-338-8099; If you are outside of the Atlanta area, call 877-777-4778; See Publication 1546, The Taxpayer Advocate Service of the IRS PDF; For more information, see Tax Topic 104. Partner with Us to Help Taxpayers. We partner with organizations across the country to help taxpayers. Until further notice, the Revenue Building in Salem and all regional field offices are closed to the general public until further notice. Services and payments are available by appointment only. Please schedule an appointment with Tax Services by using our self-service tool or calling 800-356-4222 toll-free. If you must speak with customer service, you may call 317-232-2240, Monday through Friday, 8 a.m. We do not recommend contacting us by email if you need to include personal information to get your issue resolved.
- Internal Revenue Customer Service Line
- Internal Revenue Customer Service Phone Number
- Internal Revenue Customer Service Representative
Business and Corporate Customers
Need help with your business or corporate tax account? For the quickest service, visit our new online portal, INTIME, to send a secure message by selecting the 'All Actions' tab followed by clicking on the 'Messages' section.
You can also find information on filing and paying, setting up a payment plan, registering a business, closing a business, viewing balances due and requesting a refund.
An INTIME User Guide is available here.
Our phone lines are currently experiencing long wait times. If possible, use the INTIME messaging system above. If you must speak with customer service, you may call 317-232-2240, Monday through Friday, 8 a.m. – 4:30 p.m. EST.
Internal Revenue Customer Service Line
We do not recommend contacting us by email if you need to include personal information to get your issue resolved. DO NOT include Social Security Number, date of birth or bank account numbers. Instead, use the INTIME messaging center to send secure messages. To do so, log in to INTIME and send your inquiry to DOR customer service by selecting the 'All Actions' tab and then locating the 'Messages' section. Click on 'Send a message' and then follow the prompts to select the account for which you have questions and submit your inquiry.
Email addresses
Individual Income Tax Customers
Individual Income Tax Customers have several options to contact DOR. The easiest option is to email us directly. We do not recommend contacting us by email if you need to include personal information to get your issue resolved. DO NOT include Social Security Number, date of birth or bank account numbers
- If you need to mail us please check out our list of P.O. Boxes
Contact Us By Phone:
- Please note: we are currently experiencing long wait times, for the fastest service take advantage of our online services or contact us via the email above.
- Individual Income Tax: (317) 232-2240 Available 8 a.m. - 4:30 p.m. EST
- Filing your taxes, INfreefile, Refund status
- Payment Services: (317) 232-2240
- Refund or Collection/Liability Status (Automated): (317) 232-2240
- Taxpayer Advocate Office:(317) 232-4692
- The TAO helps customers resolve issues that have not been settled through other DOR programs and is a final resource to resolve the issue.
Motor Carrier Services Customers
Motor Carrier Services Customers can contact this division at (317) 615-7200 or at the phone numbers and emails provided on this list. Appointments are required to open new IRP or IFTA accounts through Motor Carrier Services. Appointments are preferred but are not required for other in-person services.
All other DOR customer walk-in centers are open for in-person assistance. Appointments are highly recommended for reduced wait times.
By Mail
Request a DOR Speaker for Your Event
Request a virtual DOR speaker by filling out the Speaker Request Form.
Please email completed form to DOR's Business Outreach Program
Order Tax Forms and Publications
- By Phone: (317) 615-2581 → Leave order on voice mail, available 24 hours
Receive Agency Announcements from DOR
Sign Up Here.
Other Areas Administered by DOR:
- Employment Agency Licensing: (317) 232-5977
- Letter of Good Standing: (317) 232-5977
- Motor Fuel Hotline: (317) 615-2630
- Report illegal users of dyed fuel
- Electronic Funds Transfer: (317) 232-5500
- Investigations: (317) 232-3376
- Warrant Division: (317) 232-2240
- Legal: (317) 232-2100
- Bankruptcy Section: (317) 232-2289
Are you a business or corporate tax customer?
Contact us using INTIME to submit a question or get your issue resolved.
Welcome to DOR's contact us page. We are currently experiencing a high volume of calls and encourage you to utilize our online services.
If you received an individual income tax bill, you can pay your bill in full online with DORpay.
- By Phone: (317) 615-2581 → Leave order on voice mail, available 24 hours
Receive Agency Announcements from DOR
Sign Up Here.
Other Areas Administered by DOR:
- Employment Agency Licensing: (317) 232-5977
- Letter of Good Standing: (317) 232-5977
- Motor Fuel Hotline: (317) 615-2630
- Report illegal users of dyed fuel
- Electronic Funds Transfer: (317) 232-5500
- Investigations: (317) 232-3376
- Warrant Division: (317) 232-2240
- Legal: (317) 232-2100
- Bankruptcy Section: (317) 232-2289
Are you a business or corporate tax customer?
Contact us using INTIME to submit a question or get your issue resolved.
Welcome to DOR's contact us page. We are currently experiencing a high volume of calls and encourage you to utilize our online services.
If you received an individual income tax bill, you can pay your bill in full online with DORpay.
If assistance is needed with a business or corporate tax account, contact DOR using INTIME to submit a question or get your issue resolved easily and efficiently. Once you are logged in, get started with INTIME messaging by selecting the 'All Actions' tab followed by clicking on the 'Messages' section.
Need to visit a DOR office? Appointments are highly recommended to reduce your wait time.
Internal Revenue Customer Service Phone Number
Find contact information for DOR district offices.
Internal Revenue Customer Service Representative
Find contact phone numbers for DOR by tax type.
Find information on how to contact DOR by email and mail.
Find contact information for the Motor Carrier Services Division (MCS).
Send Secure Messaging through INTIME for business and corporate customers.
